Warranty registration
- Customers should register warranty using order number, model/SKU, serial number if available, phone and purchase details.
- Warranty may be linked to the product model, order, serial number and customer phone/email.
- MoonAir may request invoice, photos, video or product inspection before approving warranty support.
Coverage
- Warranty coverage depends on product category, model, invoice date and warranty terms communicated with the product.
- Covered issues may be repaired, replaced or otherwise resolved at MoonAir’s discretion, subject to inspection.
- Service availability depends on location, product, spares and authorised support coverage.
Exclusions
- Damage due to misuse, unauthorised repair, physical breakage, poor water quality, incorrect voltage, commercial abuse where not intended, negligence or normal wear may be excluded.
- Consumables, pads, cosmetic parts and accessories may have separate or limited coverage.
- Warranty does not cover installation/site issues unrelated to manufacturing or product defects.
MoonAir company details
- Legal entity
- MoonAir Home Appliances Private Limited
- Brand
- MoonAir
- CIN
- U74999UP2021PTC154127
- GSTIN
- 09AAPCM0906P1ZV
- Registered office
- Khasra No.1054 Vikas Nagar Vill. Saddik Nagar, Ghaziabad, Uttar Pradesh, India - 201001
- Customer care
- care@moonair.in · +91 93559 22776 · +91 93559 22771
- Business hours
- Monday to Saturday, 11:00 AM to 7:00 PM IST
Important notes
- MoonAir.in is a customer-facing D2C storefront for MoonAir air coolers and related support services.
- Orders are prepaid unless a future payment method is expressly enabled on the checkout page.
- Product prices, availability, delivery timelines and serviceability are subject to live inventory, active price book and pincode checks.
- These policies should be reviewed by MoonAir’s legal/tax advisor before production launch and whenever operations, partners or regulations change.
Last updated: 16 August 2026.