Information collected
- Identity and contact details such as name, email, phone number, address, pincode, city and state.
- Order, payment, cart, saved product, warranty, service, spares and review data.
- Device, browser, analytics, advertising, cookie, UTM and interaction data used to improve the store and measure campaigns.
Use of information
- To create customer profiles, process orders, verify payments, deliver products, provide warranty/service and handle spares requests.
- To send order updates, support messages, review requests and marketing communication where permitted.
- To prevent fraud, debug errors, improve conversion, run analytics and comply with legal/accounting requirements.
Sharing and processors
- Customer data may be shared with payment gateways, logistics/dealer/service partners, communication providers, analytics platforms and technology processors.
- MoonAir does not sell customer personal data as a standalone product.
- Payment card/UPI credentials are handled by the payment gateway and are not stored by MoonAir.in.
Customer rights and retention
- Customers may contact MoonAir to correct profile/order contact details where permitted by law and operational status.
- Certain records may be retained for tax, accounting, warranty, fraud prevention, dispute and legal compliance.
- Marketing communication preferences can be changed by contacting customer care or using available unsubscribe/opt-out routes.
MoonAir company details
- Legal entity
- MoonAir Home Appliances Private Limited
- Brand
- MoonAir
- CIN
- U74999UP2021PTC154127
- GSTIN
- 09AAPCM0906P1ZV
- Registered office
- Khasra No.1054 Vikas Nagar Vill. Saddik Nagar, Ghaziabad, Uttar Pradesh, India - 201001
- Customer care
- care@moonair.in · +91 93559 22776 · +91 93559 22771
- Business hours
- Monday to Saturday, 11:00 AM to 7:00 PM IST
Important notes
- MoonAir.in is a customer-facing D2C storefront for MoonAir air coolers and related support services.
- Orders are prepaid unless a future payment method is expressly enabled on the checkout page.
- Product prices, availability, delivery timelines and serviceability are subject to live inventory, active price book and pincode checks.
- These policies should be reviewed by MoonAir’s legal/tax advisor before production launch and whenever operations, partners or regulations change.
Last updated: 16 August 2026.