How to raise a grievance
- Email care@moonair.in with order ID, phone number, product model and issue details.
- Call or WhatsApp +91 93559 22776 or +91 93559 22771 during business hours for support routing.
- Attach photos, videos, payment screenshots, invoice/order details or delivery proof where relevant.
Escalation and resolution
- MoonAir will review grievances and route them to customer care, operations, payment, warranty, service or management teams as applicable.
- Resolution timelines depend on issue type, partner response, inspection requirement and customer information provided.
- Customers should keep the same ticket/order reference for faster tracking.
Company details
- Legal entity: MoonAir Home Appliances Private Limited
- Brand: MoonAir
- CIN: U74999UP2021PTC154127
- GSTIN: 09AAPCM0906P1ZV
- Registered office: Khasra No.1054 Vikas Nagar Vill. Saddik Nagar, Ghaziabad, Uttar Pradesh, India - 201001
- Customer care: care@moonair.in · +91 93559 22776 · +91 93559 22771
- Business hours: Monday to Saturday, 11:00 AM to 7:00 PM IST
MoonAir company details
- Legal entity
- MoonAir Home Appliances Private Limited
- Brand
- MoonAir
- CIN
- U74999UP2021PTC154127
- GSTIN
- 09AAPCM0906P1ZV
- Registered office
- Khasra No.1054 Vikas Nagar Vill. Saddik Nagar, Ghaziabad, Uttar Pradesh, India - 201001
- Customer care
- care@moonair.in · +91 93559 22776 · +91 93559 22771
- Business hours
- Monday to Saturday, 11:00 AM to 7:00 PM IST
Important notes
- MoonAir.in is a customer-facing D2C storefront for MoonAir air coolers and related support services.
- Orders are prepaid unless a future payment method is expressly enabled on the checkout page.
- Product prices, availability, delivery timelines and serviceability are subject to live inventory, active price book and pincode checks.
- These policies should be reviewed by MoonAir’s legal/tax advisor before production launch and whenever operations, partners or regulations change.
Last updated: 16 August 2026.